Description

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This is a remote role. ChronicCare is seeking organized, compassionate, and tech-savvy Care Coordinators to support our remote Chronic Care Management (CCM) services for Medicare patients. This flexible, part-time opportunity allows you to work from home while playing a vital role in improving the health and well-being of seniors managing multiple chronic conditions. As a Care Coordinator, you’ll serve as the connection between patients and their care teams—providing administrative support, care navigation, and social services coordination. You’ll help ensure patients receive the right care at the right time while avoiding unnecessary ER visits and hospitalizations.

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Key Responsibilities:

• Use our care management software to call Medicare patients with 2 or more chronic conditions (e.g., Diabetes, COPD, Hypertension, CHF) on a monthly basis

• Build rapport and maintain ongoing communication with your assigned patients to support consistent engagement

• Collect and update patient information including medications, appointments, symptoms, and social needs

• Document every encounter accurately and professionally within the care platform

• Identify social determinants of health (transportation needs, food insecurity, housing issues, etc.) and connect patients to appropriate community resources

• Coordinate care by assisting with appointment scheduling, specialist referrals, and follow-up care

• Encourage patients to complete preventive services such as wellness visits, vaccines, cancer screenings, and lab work

• Support Transitional Care Management efforts by helping discharged patients navigate follow-up instructions, appointments, and care needs

 

Requirements

• Fluent in English with excellent communication and interpersonal skills

• Reliable and self-motivated with the ability to work independently

• Strong attention to detail and a passion for patient-centered care

• Comfortable using digital tools, web-based software, and electronic documentation

• Ability to follow scripts and workflows while exercising sound judgment in real-world patient situations

 

Education and Experience:

• High school diploma or GED required

• 1+ year of experience in a healthcare, customer service, or case management support role

• Experience in a medical office, insurance, social services, or home health setting is a plus

• Familiarity with EHR systems and healthcare terminology is preferred

 

Preferred Education and Experience, but not required:

• Prior experience in Care Management, Population Health, or Telehealth

• Training in Motivational Interviewing or behavioral health coaching

• Experience with Medicare patients and documentation standards

 

Scheduling and Other Requirements

• Minimum 15–25 hours/week, Monday–Friday between 9 AM – 6 PM ET

• Must have high-speed internet and access to a reliable computer

• Work must be performed in a HIPAA-compliant home environment

• This is a 1099 contractor position and cannot be combined with a full-time role

• You will set and manage your own schedule using our platform

 

Benefits

Compensation:

• $18–$22/hour, based on experience and performance

• Pay is based on 3 Clinical Encounters per hour. An encounter occurs when:

• A successful patient call is completed, or

• At least 20 minutes of care coordination is documented in the patient’s chart

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Pay Timing:

Monthly via direct deposit, 40 days after the close of each service month, due to Medicare reimbursement cycles. All earnings are guaranteed once the service month ends.

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About ChronicCare:

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ChronicCare is a team of dedicated clinicians, technologists, and healthcare professionals committed to reducing the $600 billion burden of preventable chronic and post-acute complications. Our innovative Care Management platform empowers providers to deliver proactive, preventive care—shifting away from the traditional reactive model. Together, we’re transforming healthcare for better outcomes, lower costs, and healthier lives.

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