​Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) help practices coordinate care between visits, support patients with complex needs, and streamline communication across teams. This webinar offers a practical, unbiased overview of two common implementation pathways so you can choose the model that fits your clinical priorities and operational realities. We begin with an in-house pathway, outlining how practices scope the work, identify eligible patient populations, assign roles, and select technology that supports documentation, secure communication, and reliable tracking.

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We then examine outsourcing as an alternative for practices that prefer to reduce internal lift or accelerate timelines. The session explains what to evaluate when considering an external partner—staff training, integration with your EHR, data privacy and security, reporting transparency, escalation protocols, and the division of responsibilities for enrollment, patient outreach, and care coordination.